Hotels, restaurants, resorts, conference centers, and other establishments that offer hospitality services to their clients have a unique set of challenges. Cooperative Communications, Inc provides a number of solutions to help streamline business processes and improve on efficiencies.
With market conditions strengthening, many organizations are in a growth mode and adding additional locations to their portfolio. Unifying voice communication with Cooperative Communications, Inc streamlines communications and reduces cost. Cooperative Communications, Inc hospitality clients realize immediate savings associated with administrative costs of managing the system and routing calls in a more efficient manner. Soft cost reduction will also be realized by consolidating many monthly invoices and contact points, as Cooperative Communications, Inc will be your single telecommunications provider.
The Cooperative Communications, Inc system was designed for organizations with growth in mind. While many system providers gain future revenues with associated license fees for future growth. Clients that use Cooperative Communications, Inc have the benefit of no license upgrading as a long term solutions.
Customer service is the foundation for success in the service industry. To ensure that new employees are properly trained and providing superior service, we offer “whisper” and “barge” functionality. When a supervisor whispers in on a call they can direct the employee what to say without the other party hearing. With our barge functionality you can enter the call to support the representative on the call. Additionally, you can record all calls or have an employee record a call on demand if they are unsure of how to handle a particular situation.
Incorporating the Cooperative Communications, Inc Voice Continuity Plan (VCP), you can ensure that no matter what events transpire around your hotel, resort, or other establishment, you’ll be able to communicate with customers, emergency personnel services, and those that matter most to your business.
Using the most cost effective voice and data services, your hospitality company can take advantage of the best services, saving time and money and maximizing your ability to serve your clients’ needs. Let Cooperative Communications, Inc manage your communications and connectivity requirements and focus on providing the best service possible to your loyal and dedicated clients.