There are essentially two key benefits that VoIP service provides to businesses that rely on it over traditional phone service. The first is cost savings and the second is functionality.
Pound for pound, VoIP service costs less than traditional phone service. One of the reasons for this is that many traditional phone companies are either oligopolies or are regulated by government agencies, which means they can’t be nearly as competitive in price as VoIP service providers. Also, the two-wire system that has been and is still in place for traditional phone service providers is limited two a trunking ratio of 1:1, which significantly increases expenses to companies that require more trunking lines.
With VoIP service, a company has access to a wide range of features and options that simply don’t exist with traditional phone service. Incoming calls can be forwarded or routed to different locations and the routing can be altered with a simple designated through a web server. To change a traditional phone line’s routing, a technician would be required to come out and reconfigure the wiring.
This means that with VoIP, employees can be reached whether they are at their desk or at a remote location, such as traveling on the road or at home.
Another benefit to VoIP service is that a company can configure a number of users and extensions for one phone number, establish a call center, record calls, scale to meet their growing business demands, get detailed reports of each call, and much more.
In effect, the benefits of VoIP service for the small business all the way to the major corporation far outweigh traditional phone service.